---
canonical: "https://www.softatlas.io/aancall/products/cx-contact-center"
name: "CX Contact Center"
provider: "AANCall"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: true
website: "https://www.aancall.com/aancall-contact-center"
updated: "2026-09-23"
---

# CX Contact Center

By [AANCall](/aancall.md)

An AI-powered, omnichannel auto-dialer built for modern BPOs and enterprises, enhancing customer experience with intelligent automation.

## Features
- Manage multi-channel interactions including voice, SMS, WebChat, Email, and social channels from a unified dashboard
- Implement skills and language-based routing with customizable queue actions and rules
- Leverage AI for call transcription, summarization, and sentiment analysis
- Provide real-time insights and analytics with detailed dashboards and reports
- Equip agents with web-based UX, downloadable clients, and browser-based softphones
- Enable call back in queue (CBIQ) and abandoned callbacks
- Offer post-call surveys and quality assurance tools
- Facilitate smarter conversations with contact history displays and canned responses

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/aancall/products/cx-contact-center