Alcmeon

Alcmeon is a French software company that helps large consumer brands handle customer conversations on messaging channels such as WhatsApp, RCS, Instagram, Messenger, TikTok and its own web chat. Its platform combines a bot builder, AI agents that answer and qualify requests, a console where advisors take over conversations, a workflow builder, a built-in customer record and analytics. Brands use it to deflect emails and phone calls with self-service care, run conversational marketing campaigns, recommend products and follow up on loyalty programs. It integrates with Salesforce, Zendesk and Shopify, and targets customer service, sales and marketing teams in enterprise organizations.