---
canonical: "https://www.softatlas.io/aloware/products/intelligent-voice-assistant-iva"
name: "Intelligent Voice Assistant (IVA)"
provider: "Aloware"
category: "Customer Experience / Conversational AI / AI Voice Agents"
review_count: 0
ai_powered: true
website: "https://aloware.com/products/intelligent-voice-assistant"
updated: "2026-07-30"
---

# Intelligent Voice Assistant (IVA)

By [Aloware](/aloware.md)

The Intelligent Voice Assistant automates call handling at scale, providing 24/7 support and enhancing customer interactions with AI-driven responses.

## Features
- Automate call handling with AI-driven responses
- Route calls instantly based on natural language understanding
- Answer common questions automatically without agent involvement
- Convert existing IVR to IVA in under a minute
- Support multilingual interactions by auto-detecting language
- Integrate with CRM systems like HubSpot and Salesforce for data-driven routing
- Transfer calls to live agents with full context when AI cannot assist
- Customize AI voice and tone to match brand personality

## Built for
CUSTOMER_SUPPORT, OPERATIONS, SALES

Source: https://www.softatlas.io/aloware/products/intelligent-voice-assistant-iva