Help Scout Knowledge Base
Help Scout Knowledge Base allows businesses to build a custom help center where customers can find answers to their questions, reducing the need for direct support.
Knowledge Base SoftwareSelf-Service PortalsAI FAQ AutomationInternal WikisKnowledge Repositories
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Features
Build a custom help center with no code required
Use AI to expand thoughts, fix wordiness, and translate text
Make help content searchable across your site
Include Docs articles in conversation replies
Customize help center with CSS for branding
Restrict or authorize access to help center via API
Analyze customer interactions with Docs Report
Send proactive alerts and surveys
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