---
canonical: "https://www.softatlas.io/bloomreach/products/conversational-agent-2-0"
name: "Conversational Agent 2.0"
provider: "Bloomreach"
category: "Commerce / E-commerce Platforms / AI Shopping Assistants"
review_count: 0
ai_powered: true
website: "https://www.bloomreach.com/en/products/loomi-conversational-agent"
updated: "2026-06-18"
---

# Conversational Agent 2.0

By [Bloomreach](/bloomreach.md)

Conversational Agent 2.0 is an autonomous shopping companion that increases conversion rates by guiding shoppers to the right purchase.

## Features
- Guide shoppers to the right purchase using real-time personalization data
- Interpret complex, multi-layered intents for personalized search results
- Provide real-time Voice of the Customer insights with transcript analysis
- Proactively guide users based on their site navigation
- Understand and filter complex shopper requests
- Ask clarifying questions to refine product recommendations
- Fetch real customer reviews and product specifications
- Optimize conversation starters for specific product detail pages

## Built for
MARKETERS, CUSTOMER_SUPPORT, SALES

Source: https://www.softatlas.io/bloomreach/products/conversational-agent-2-0