---
canonical: "https://www.softatlas.io/booxi/products/queue-management"
name: "Queue Management"
provider: "Booxi"
category: "Operations / Field Service Management / Customer Appointment Booking"
review_count: 0
ai_powered: false
website: "https://www.booxi.com/solution/queue-management-solution"
updated: "2026-07-08"
---

# Queue Management

By [Booxi](/booxi.md)

Booxi's Queue Management solution helps manage walk-ins, wait times, and store traffic, ensuring smoother in-store experiences and reducing pressure on staff.

## Features
- Manage walk-ins and scheduled appointments in a single, real-time flow
- Capture customer intent at entry for informed service
- Provide real-time staffing management with live foot traffic and workload views
- Prioritize high-value customers and smart route them to the best consultant
- Enable self check-in via in-store QR codes or online booking widget
- Track customer position and estimated wait time in real time
- Send automated notifications for upcoming service turns
- Integrate queue management data with existing retail tools via API

## Built for
OPERATIONS, CUSTOMER_SUPPORT, EXECUTIVES

Source: https://www.softatlas.io/booxi/products/queue-management