---
canonical: "https://www.softatlas.io/callfire/products/ivr"
name: "IVR"
provider: "CallFire"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
website: "https://callfire.com/products/ivr"
updated: "2026-07-30"
---

# IVR

By [CallFire](/callfire.md)

Interactive Voice Response (IVR) is used for creating phone trees or sending outbound interactive messages to gather responses from customers.

## Features
- Set up surveys and polls for data collection
- Route incoming calls with an auto-attendant system
- Send appointment reminders and payments via IVR
- Create multi-question surveys using XML
- Integrate IVR data with your website
- Support inbound and outbound IVR interactions
- Use text-to-speech for dynamic message delivery
- Customize IVR solutions with developer API

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/callfire/products/ivr