---
canonical: "https://www.softatlas.io/categories/customer-experience/call-center-contact-center"
name: "Call Center / Contact Center"
path: "Customer Experience / Call Center / Contact Center"
tool_count: 41
total_tool_count: 41
updated: "2026-08-02"
---

# Call Center / Contact Center

They manage customer interactions and support through various channels.

## Subcategories
- [Cloud Contact Centers](/categories/customer-experience/call-center-contact-center/cloud-contact-centers.md)
- [Workforce Optimization](/categories/customer-experience/call-center-contact-center/workforce-optimization.md)
- [Voice Analytics](/categories/customer-experience/call-center-contact-center/voice-analytics.md)
- [Quality Assurance Tools](/categories/customer-experience/call-center-contact-center/quality-assurance-tools.md)
- [Contact Center Analytics](/categories/customer-experience/call-center-contact-center/contact-center-analytics.md)

## Tools in this category

No tool in this category has 5 or more published reviews yet, so this list is ranked by adoption, the number of teams using each tool, not by rating. A rating is shown where one exists, but only as context, never as the ranking key, a single review is not enough to trust for a "best tool" verdict.

1. [Zendesk](/zendesk-inc.md) , 4/5 from only 1 review, below the 5-review floor, not ranked by rating, 8 teams
2. [Ringover](/ringover-group.md) , not yet rated on Atlas, 4 teams
3. [Front](/front.md) , 4.5/5 from only 1 review, below the 5-review floor, not ranked by rating, 3 teams
4. [Zoom](/zoom-video-communications-inc.md) , 2.5/5 from only 1 review, below the 5-review floor, not ranked by rating, 2 teams
5. [Twilio](/twilio-inc.md) , not yet rated on Atlas, 1 teams
6. [Vonage](/vonage.md) , not yet rated on Atlas, 1 teams
7. [360.Agency](/360-agency.md) , not yet rated on Atlas, 0 teams
8. [Aloware](/aloware.md) , not yet rated on Atlas, 0 teams
9. [Avaya](/avaya.md) , not yet rated on Atlas, 0 teams
10. [BrixCRM](/brixcrm.md) , not yet rated on Atlas, 0 teams
11. [CallFire](/callfire.md) , not yet rated on Atlas, 0 teams
12. [CallRail](/callrail.md) , not yet rated on Atlas, 0 teams
13. [CallTools](/calltools.md) , not yet rated on Atlas, 0 teams
14. [CloudTalk](/cloudtalk.md) , not yet rated on Atlas, 0 teams
15. [Convoso](/convoso.md) , not yet rated on Atlas, 0 teams
16. [Diabolocom](/diabolocom.md) , not yet rated on Atlas, 0 teams
17. [Dialpad](/dialpad.md) , not yet rated on Atlas, 0 teams
18. [Entrata](/entrata.md) , not yet rated on Atlas, 0 teams
19. [Evaluagent](/evaluagent.md) , not yet rated on Atlas, 0 teams
20. [Feedae](/feedae.md) , not yet rated on Atlas, 0 teams
21. [Five9](/five9.md) , not yet rated on Atlas, 0 teams
22. [Genesys](/genesys.md) , not yet rated on Atlas, 0 teams
23. [Gorgias](/gorgias.md) , not yet rated on Atlas, 0 teams
24. [GoTo](/goto.md) , not yet rated on Atlas, 0 teams
25. [Invoca](/invoca.md) , not yet rated on Atlas, 0 teams
26. [JustCall](/justcall.md) , not yet rated on Atlas, 0 teams
27. [Kixie](/kixie.md) , not yet rated on Atlas, 0 teams
28. [LiveAgent](/liveagent.md) , not yet rated on Atlas, 0 teams
29. [LiveChat](/livechat.md) , not yet rated on Atlas, 0 teams
30. [LivePerson](/liveperson.md) , not yet rated on Atlas, 0 teams
31. [Matawan](/matawan.md) , not yet rated on Atlas, 0 teams
32. [Medallia](/medallia.md) , not yet rated on Atlas, 0 teams
33. [Nextiva](/nextiva.md) , not yet rated on Atlas, 0 teams
34. [Novocall](/novocall.md) , not yet rated on Atlas, 0 teams
35. [RingCentral](/ringcentral.md) , not yet rated on Atlas, 0 teams
36. [Salesforce Service Cloud](/salesforce-service-cloud.md) , not yet rated on Atlas, 0 teams
37. [Sinch](/sinch.md) , not yet rated on Atlas, 0 teams
38. [Solidroad](/solidroad.md) , not yet rated on Atlas, 0 teams
39. [Sprinklr](/sprinklr.md) , not yet rated on Atlas, 0 teams
40. [Talkdesk](/talkdesk.md) , not yet rated on Atlas, 0 teams
41. [Voiptime Cloud](/voiptime-cloud.md) , not yet rated on Atlas, 0 teams

Source: https://www.softatlas.io/categories/customer-experience/call-center-contact-center