---
canonical: "https://www.softatlas.io/categories/customer-experience/call-center-contact-center/contact-center-analytics"
name: "Contact Center Analytics"
path: "Customer Experience / Call Center / Contact Center / Contact Center Analytics"
tool_count: 29
total_tool_count: 29
updated: "2026-08-02"
---

# Contact Center Analytics

Analyze contact center performance and customer interactions.

## Tools in this category

No tool in this category has 5 or more published reviews yet, so this list is ranked by adoption, the number of teams using each tool, not by rating. A rating is shown where one exists, but only as context, never as the ranking key, a single review is not enough to trust for a "best tool" verdict.

1. [Zoom](/zoom-video-communications-inc.md) , 2.5/5 from only 1 review, below the 5-review floor, not ranked by rating, 2 teams
2. [360.Agency](/360-agency.md) , not yet rated on Atlas, 0 teams
3. [Aloware](/aloware.md) , not yet rated on Atlas, 0 teams
4. [BrixCRM](/brixcrm.md) , not yet rated on Atlas, 0 teams
5. [CallTools](/calltools.md) , not yet rated on Atlas, 0 teams
6. [CloudTalk](/cloudtalk.md) , not yet rated on Atlas, 0 teams
7. [Contentsquare](/contentsquare.md) , not yet rated on Atlas, 0 teams
8. [Convoso](/convoso.md) , not yet rated on Atlas, 0 teams
9. [CTM](/ctm.md) , not yet rated on Atlas, 0 teams
10. [Diabolocom](/diabolocom.md) , not yet rated on Atlas, 0 teams
11. [Dialpad](/dialpad.md) , not yet rated on Atlas, 0 teams
12. [Entrata](/entrata.md) , not yet rated on Atlas, 0 teams
13. [Evaluagent](/evaluagent.md) , not yet rated on Atlas, 0 teams
14. [Feedae](/feedae.md) , not yet rated on Atlas, 0 teams
15. [Five9](/five9.md) , not yet rated on Atlas, 0 teams
16. [Genesys](/genesys.md) , not yet rated on Atlas, 0 teams
17. [GoTo](/goto.md) , not yet rated on Atlas, 0 teams
18. [Invoca](/invoca.md) , not yet rated on Atlas, 0 teams
19. [Keatext](/keatext.md) , not yet rated on Atlas, 0 teams
20. [Kixie](/kixie.md) , not yet rated on Atlas, 0 teams
21. [Medallia](/medallia.md) , not yet rated on Atlas, 0 teams
22. [RingCentral](/ringcentral.md) , not yet rated on Atlas, 0 teams
23. [Sierra](/sierra.md) , not yet rated on Atlas, 0 teams
24. [Sinch](/sinch.md) , not yet rated on Atlas, 0 teams
25. [Solidroad](/solidroad.md) , not yet rated on Atlas, 0 teams
26. [Talkdesk](/talkdesk.md) , not yet rated on Atlas, 0 teams
27. [TP](/tp.md) , not yet rated on Atlas, 0 teams
28. [Voiptime Cloud](/voiptime-cloud.md) , not yet rated on Atlas, 0 teams
29. [Zaion](/zaion.md) , not yet rated on Atlas, 0 teams

Source: https://www.softatlas.io/categories/customer-experience/call-center-contact-center/contact-center-analytics