---
canonical: "https://www.softatlas.io/categories/customer-experience/call-center-contact-center/workforce-optimization"
name: "Workforce Optimization"
path: "Customer Experience / Call Center / Contact Center / Workforce Optimization"
tool_count: 7
total_tool_count: 7
updated: "2026-07-30"
---

# Workforce Optimization

Optimize workforce performance in customer service environments.

## Tools in this category

No tool in this category has 5 or more published reviews yet, so this list is ranked by adoption, the number of teams using each tool, not by rating. A rating is shown where one exists, but only as context, never as the ranking key, a single review is not enough to trust for a "best tool" verdict.

1. [Zendesk](/zendesk-inc.md) , 4/5 from only 1 review, below the 5-review floor, not ranked by rating, 8 teams
2. [Zoom](/zoom-video-communications-inc.md) , 2.5/5 from only 1 review, below the 5-review floor, not ranked by rating, 2 teams
3. [Five9](/five9.md) , not yet rated on Atlas, 0 teams
4. [LiveChat](/livechat.md) , not yet rated on Atlas, 0 teams
5. [Medallia](/medallia.md) , not yet rated on Atlas, 0 teams
6. [Solidroad](/solidroad.md) , not yet rated on Atlas, 0 teams
7. [Talkdesk](/talkdesk.md) , not yet rated on Atlas, 0 teams

Source: https://www.softatlas.io/categories/customer-experience/call-center-contact-center/workforce-optimization