---
canonical: "https://www.softatlas.io/categories/customer-experience/conversational-ai/conversational-routing"
name: "Conversational Routing"
path: "Customer Experience / Conversational AI / Conversational Routing"
tool_count: 29
total_tool_count: 29
updated: "2026-07-30"
---

# Conversational Routing

Direct customer inquiries to the appropriate resources using AI.

## Tools in this category

No tool in this category has 5 or more published reviews yet, so this list is ranked by adoption, the number of teams using each tool, not by rating. A rating is shown where one exists, but only as context, never as the ranking key, a single review is not enough to trust for a "best tool" verdict.

1. [Ringover](/ringover-group.md) , not yet rated on Atlas, 4 teams
2. [Chili Piper](/chili-piper.md) , not yet rated on Atlas, 1 teams
3. [tolk.ai](/tolk-ai.md) , not yet rated on Atlas, 1 teams
4. [Twilio](/twilio-inc.md) , not yet rated on Atlas, 1 teams
5. [11x](/11x.md) , not yet rated on Atlas, 0 teams
6. [360.Agency](/360-agency.md) , not yet rated on Atlas, 0 teams
7. [Agendize](/agendize.md) , not yet rated on Atlas, 0 teams
8. [Aloware](/aloware.md) , not yet rated on Atlas, 0 teams
9. [Bandwidth](/bandwidth.md) , not yet rated on Atlas, 0 teams
10. [Belvo](/belvo.md) , not yet rated on Atlas, 0 teams
11. [CallFire](/callfire.md) , not yet rated on Atlas, 0 teams
12. [CallRail](/callrail.md) , not yet rated on Atlas, 0 teams
13. [CallTools](/calltools.md) , not yet rated on Atlas, 0 teams
14. [Craft AI](/craft-ai.md) , not yet rated on Atlas, 0 teams
15. [Describely](/describely.md) , not yet rated on Atlas, 0 teams
16. [EVE.calls](/eve-calls.md) , not yet rated on Atlas, 0 teams
17. [Flipdish](/flipdish.md) , not yet rated on Atlas, 0 teams
18. [Invoca](/invoca.md) , not yet rated on Atlas, 0 teams
19. [JustCall](/justcall.md) , not yet rated on Atlas, 0 teams
20. [LivePerson](/liveperson.md) , not yet rated on Atlas, 0 teams
21. [Medallia](/medallia.md) , not yet rated on Atlas, 0 teams
22. [Monetate](/monetate.md) , not yet rated on Atlas, 0 teams
23. [Novocall](/novocall.md) , not yet rated on Atlas, 0 teams
24. [PathFactory](/pathfactory.md) , not yet rated on Atlas, 0 teams
25. [Peakflo](/peakflo.md) , not yet rated on Atlas, 0 teams
26. [RingCentral](/ringcentral.md) , not yet rated on Atlas, 0 teams
27. [Splio](/splio.md) , not yet rated on Atlas, 0 teams
28. [Voiceflow](/voiceflow.md) , not yet rated on Atlas, 0 teams
29. [Voiptime Cloud](/voiptime-cloud.md) , not yet rated on Atlas, 0 teams

Source: https://www.softatlas.io/categories/customer-experience/conversational-ai/conversational-routing