---
canonical: "https://www.softatlas.io/cloudtalk/products/ai-conversation-intelligence"
name: "AI Conversation Intelligence"
provider: "CloudTalk"
category: "Customer Experience / Call Center / Contact Center / Contact Center Analytics"
review_count: 0
ai_powered: true
website: "https://www.cloudtalk.io/ai-conversation-intelligence"
updated: "2026-07-30"
---

# AI Conversation Intelligence

By [CloudTalk](/cloudtalk.md)

A suite of AI tools that provide instant call summaries, smart tagging, sentiment analysis, and more to enhance call insights and performance.

## Features
- Generate instant call summaries and smart tagging
- Perform sentiment analysis on calls
- Extract key topics from every call
- Auto-generate notes with key call takeaways and send them to CRM
- Auto-score calls based on custom criteria
- Provide multi-lingual call transcription
- Analyze talk vs. listen ratio per call
- Identify trending topics across multiple conversations

## Built for
SALES, CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/cloudtalk/products/ai-conversation-intelligence