ConnectWise

ConnectWise builds software that managed service providers and IT solution providers use to run their businesses and support their customers. Its platform combines professional services automation for tickets, projects and billing with remote monitoring and management of endpoints, remote access through ScreenConnect, and a growing set of security and data protection services. These include SIEM, managed endpoint detection and response, and backup for Microsoft 365 and servers. Newer AI agents automate tasks such as ticket triage and dispatch. The company sells mainly through a partner model to small and mid-sized IT service providers.