---
canonical: "https://www.softatlas.io/contentsquare/products/conversation-intelligence"
name: "Conversation Intelligence"
provider: "Contentsquare"
category: "Customer Experience / Live Chat & Messaging / Conversation Routing"
review_count: 0
ai_powered: true
website: "https://contentsquare.com/platform/conversation-intelligence"
updated: "2026-06-18"
---

# Conversation Intelligence

By [Contentsquare](/contentsquare.md)

Conversation Intelligence provides insights into customer interactions to reduce churn, drive loyalty, and improve customer interactions at scale.

## Features
- Analyze customer interactions automatically across chat, email, and voice
- Uncover root causes of customer issues and sentiment shifts
- Evaluate conversation quality and policy adherence automatically
- Track AI agent performance in customer interactions
- Identify and address emerging customer issues proactively
- Improve AI deflection rates without impacting customer experience
- Use conversation insights to guide AI agent strategy
- Inform product decisions with insights from customer conversations

## Built for
CUSTOMER_SUPPORT, MARKETERS, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/contentsquare/products/conversation-intelligence