---
canonical: "https://www.softatlas.io/creatio/products/service"
name: "Service"
provider: "Creatio"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: true
website: "https://www.creatio.com/service"
updated: "2026-07-21"
---

# Service

By [Creatio](/creatio.md)

The Service product by Creatio is designed to delight customers and drive service excellence, providing tools for efficient customer support and service management.

## Features
- Automate case resolution with AI
- Deploy AI chatbots and virtual assistants for 24/7 self-service
- Unify data from all channels for personalized resolutions
- Autonomously triage inquiries and route cases
- Monitor and enforce service-level agreements with AI
- Identify and resolve recurring incidents using AI
- Dispatch and resolve field work orders with AI optimization
- Transform and update knowledge base with AI

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/creatio/products/service