Cresta

Cresta builds AI software for enterprise contact centers. Its virtual agents handle customer conversations across channels and languages, while a real-time assistant gives human agents guidance, knowledge and automation during live calls and chats. A conversation analytics product reviews interactions to find the drivers of customer experience and revenue, and an automated quality management tool scores every conversation instead of a sample. A newer long-running agent completes operational tasks from intent to resolution. The company serves large organizations that run sales and service operations at scale and is headquartered in California.