---
canonical: "https://www.softatlas.io/cresta/products/cresta-agentic-assist"
name: "Cresta Agentic Assist"
provider: "Cresta"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://cresta.com/agentic-assist"
updated: "2026-11-02"
---

# Cresta Agentic Assist

By [Cresta](/cresta.md)

Real-time assistant that gives contact center agents context-aware guidance, knowledge answers and automation during live conversations.

## Features
- Suggest next best actions during calls
- Surface knowledge base answers in real time
- Automate after-call summaries and notes
- Coach agents on talk tracks live
- Automate repetitive agent tasks

## Built for
CUSTOMER_SUPPORT, SALES

Source: https://www.softatlas.io/cresta/products/cresta-agentic-assist