---
canonical: "https://www.softatlas.io/cresta/products/cresta-ai-agent"
name: "Cresta AI Agent"
provider: "Cresta"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
format: "AI_AGENT"
ai_powered: true
website: "https://cresta.com/ai-agent"
updated: "2026-11-02"
---

# Cresta AI Agent

By [Cresta](/cresta.md)

Virtual agent that handles customer conversations by voice and chat across channels and languages, with escalation to human agents.

## Features
- Resolve customer requests autonomously
- Handle voice and chat conversations
- Support multiple languages
- Personalize responses with customer context
- Escalate to human agents with context
- Take actions in backend systems

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/cresta/products/cresta-ai-agent