---
canonical: "https://www.softatlas.io/cresta/products/cresta-conversation-intelligence"
name: "Cresta Conversation Intelligence"
provider: "Cresta"
category: "Customer Experience / Contact Center / Contact Center QA & Speech Analytics"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://cresta.com/conversation-intelligence"
updated: "2026-11-02"
---

# Cresta Conversation Intelligence

By [Cresta](/cresta.md)

Analytics that process contact center conversations to surface the drivers of customer experience, agent performance and revenue opportunities.

## Features
- Analyze every customer conversation
- Identify topics and drivers of contact
- Detect sentiment and customer intent
- Track agent behaviors tied to outcomes
- Surface revenue opportunities in calls

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/cresta/products/cresta-conversation-intelligence