---
canonical: "https://www.softatlas.io/cresta/products/cresta-quality-management"
name: "Cresta Quality Management"
provider: "Cresta"
category: "Customer Experience / Contact Center / Contact Center QA & Speech Analytics"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://cresta.com/cresta-quality-management"
updated: "2026-11-02"
---

# Cresta Quality Management

By [Cresta](/cresta.md)

Automated quality assurance that scores 100 percent of contact center conversations against custom scorecards.

## Features
- Score all conversations automatically
- Build custom evaluation scorecards
- Flag compliance risks
- Generate agent coaching insights
- Calibrate scores with human reviewers

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/cresta/products/cresta-quality-management