---
canonical: "https://www.softatlas.io/decagon/products/aops"
name: "AOPs"
provider: "Decagon"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
ai_powered: true
website: "https://decagon.ai/product/aop"
updated: "2026-10-05"
---

# AOPs

By [Decagon](/decagon.md)

Agent Operating Procedures (AOPs) for defining agent workflows in natural language, enabling rapid iteration and optimization.

## Features
- Define agent workflows in natural language
- Integrate with existing support tools
- Trace agent reasoning and audit behavior
- Set rules for brand voice and escalations
- Conduct live A/B testing and simulations
- Automatically create workflows from conversation transcripts
- Manage agent lifecycle with Duet AI partner
- Version control with Git-based tracking

## Built for
CUSTOMER_SUPPORT, OPERATIONS, DEVELOPERS

Source: https://www.softatlas.io/decagon/products/aops