---
canonical: "https://www.softatlas.io/decagon/products/duet"
name: "Duet"
provider: "Decagon"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
ai_powered: true
website: "https://decagon.ai/product/duet"
updated: "2026-10-05"
---

# Duet

By [Decagon](/decagon.md)

Duet AI partner for building and optimizing AI agents that deliver personalized customer experiences.

## Features
- Automate agent improvement using production signals
- Analyze past customer interactions to generate Agent Operating Procedures (AOPs)
- Identify gaps in AOPs and guardrails proactively
- Validate AOPs against conversational design principles
- Generate comprehensive simulations for stress-testing
- Provide real-time tracing and explanations for issue diagnosis
- Incorporate human QA feedback into a continuous improvement loop
- Generate custom reports highlighting customer behavior patterns

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/decagon/products/duet