D
Decagon

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AI powered knowledge suggestions to enhance customer interactions and resolutions.

AI Customer Service AgentsKnowledge Base Software

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Features

Identify and prioritize knowledge gaps in support content
Generate support content from human agent resolutions
Provide fast, digestible summaries of content gaps
Automate monthly updates to the knowledge base
Export generated drafts for analysis
Cluster content drafts by topic for easy navigation
Maintain flexible publishing controls for content
Transform conversation data into strategic guidance

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