---
canonical: "https://www.softatlas.io/decagon/products/suggestions"
name: "Suggestions"
provider: "Decagon"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
ai_powered: true
website: "https://decagon.ai/product/suggestions"
updated: "2026-10-05"
---

# Suggestions

By [Decagon](/decagon.md)

AI powered knowledge suggestions to enhance customer interactions and resolutions.

## Features
- Identify and prioritize knowledge gaps in support content
- Generate support content from human agent resolutions
- Provide fast, digestible summaries of content gaps
- Automate monthly updates to the knowledge base
- Export generated drafts for analysis
- Cluster content drafts by topic for easy navigation
- Maintain flexible publishing controls for content
- Transform conversation data into strategic guidance

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/decagon/products/suggestions