---
canonical: "https://www.softatlas.io/decagon/products/watchtower"
name: "Watchtower"
provider: "Decagon"
category: "Customer Experience / Contact Center / Contact Center QA & Speech Analytics"
review_count: 0
ai_powered: true
website: "https://decagon.ai/product/watchtower"
updated: "2026-10-05"
---

# Watchtower

By [Decagon](/decagon.md)

Always on QA for continuous monitoring and quality assurance of AI agents.

## Features
- Monitor customer conversations in real time
- Apply natural language flagging criteria
- Filter interactions by CSAT, support channel, and more
- Conduct continuous monitoring with flexible time windows
- Surface compliance risks and sentiment issues instantly
- Organize findings into custom categories
- Score interactions using flexible rubric scoring
- Drill down into conversation details from dashboards

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/decagon/products/watchtower