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No reviews yetA tool providing detailed analytics and reporting on contact center performance to optimize operations.
KPI MonitoringBusiness Intelligence PlatformsDashboard Builders
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Features
Monitor call center metrics in real time
Customize wallboards for real-time visibility
Connect to live calls and provide guidance
Track long-term customer behavior insights
Export data to Business Intelligence tools
Schedule automatic report delivery
Set custom alerts for KPI thresholds
View agent screens and send messages
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