---
canonical: "https://www.softatlas.io/dialpad/products/dialpad-ai"
name: "Dialpad AI"
provider: "Dialpad"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
launched: 2018
website: "https://www.dialpad.com/fr/dialpad-ai"
updated: "2026-07-20"
---

# Dialpad AI

By [Dialpad](/dialpad.md)

Dialpad AI enhances business communications with proprietary AI that provides real-time insights and unmatched accuracy at scale.

## Features
- Provide real-time call transcription
- Analyze customer sentiment in real time
- Automate quality management
- Deliver AI-generated call summaries
- Offer real-time coaching for employees
- Resolve customer inquiries with AI self-service agents
- Evaluate calls with AI scorecards
- Guide agents with AI-driven live signals

## Built for
CUSTOMER_SUPPORT, SALES, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/dialpad/products/dialpad-ai