---
canonical: "https://www.softatlas.io/dixa/products/ai-co-pilot"
name: "AI Co-Pilot"
provider: "Dixa"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: false
website: "https://www.dixa.com/product-ai-copilot"
updated: "2026-06-19"
---

# AI Co-Pilot

By [Dixa](/dixa.md)

AI Co-Pilot provides AI assistance in every conversation, suggesting replies, improving drafts, translating on the fly, and surfacing relevant knowledge articles to enhance response speed and accuracy.

## Features
- Draft suggested replies based on knowledge base
- Provide instant summaries of long or escalated conversations
- Translate messages and replies in real time
- Recommend relevant tags for conversations
- Automatically categorize and tag conversations
- Surface relevant knowledge articles during conversations
- Suggest next steps based on conversation context
- Detect sentiment in customer interactions

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/dixa/products/ai-co-pilot