---
canonical: "https://www.softatlas.io/eclinicalworks/products/healow-genie"
name: "healow Genie"
provider: "eClinicalWorks"
category: "Customer Experience / Conversational AI / AI Contact Center Agents"
review_count: 0
ai_powered: true
website: "https://eclinicalworks.com/healow-genie-ai-powered-contact-center-solution"
updated: "2026-07-30"
---

# healow Genie

By [eClinicalWorks](/eclinicalworks.md)

An AI-powered contact center solution designed to handle patient calls around the clock, reducing after-hours call burden and driving cost savings.

## Features
- Answer patient calls promptly without placing them on hold
- Resolve simple inquiries quickly and direct complex ones to appropriate resources
- Operate 24/7 to provide consistent support
- Enable patients to pay bills and request prescription refills via voice, text, chat, or chatbot
- Escalate patient inquiries to live agents based on predefined rules
- Route calls to on-call providers during after-hours
- Generate detailed transcripts and summaries for follow-ups
- Conduct outgoing calls and campaigns in natural, conversational language

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/eclinicalworks/products/healow-genie