---
canonical: "https://www.softatlas.io/entrata/products/eli-call-analysis"
name: "ELI Call Analysis"
provider: "Entrata"
category: "Customer Experience / Call Center / Contact Center / Contact Center Analytics"
review_count: 0
ai_powered: false
website: "https://www.entrata.com/products/eli-call-analysis"
updated: "2026-07-20"
---

# ELI Call Analysis

By [Entrata](/entrata.md)

ELI Call Analysis provides AI-driven insights into call interactions, helping improve customer service and operations.

## Features
- Evaluate call quality using AI and customer-defined scorecards
- Score 100% of call traffic for comprehensive performance insights
- Track performance with a new dashboard for call transcriptions and summaries
- Reduce grader fatigue by applying consistent scorecard criteria
- Deliver faster and more consistent insights across interactions

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/entrata/products/eli-call-analysis