---
canonical: "https://www.softatlas.io/esker/products/customer-inquiry-management"
name: "Customer Inquiry Management"
provider: "Esker"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: true
website: "https://www.esker.com/solutions/customer-inquiry-management"
updated: "2026-07-28"
---

# Customer Inquiry Management

By [Esker](/esker.md)

Customer Inquiry Management uses AI-assisted classification and replies to address customer requests faster, improving the overall customer experience.

## Features
- Centralize customer inquiries on one platform
- Classify requests using natural language processing
- Detect urgency and sentiment in inquiries
- Automate workflows for smarter prioritization
- Generate suggested responses from a knowledge base
- Provide one-click assisted responses
- Enable self-service access for customers
- Track volumes, response times, and SLAs

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/esker/products/customer-inquiry-management