---
canonical: "https://www.softatlas.io/evaluagent/products/auto-qa-and-improvement"
name: "Auto-QA & Improvement"
provider: "Evaluagent"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: false
website: "https://evaluagent.net"
updated: "2026-07-16"
---

# Auto-QA & Improvement

By [Evaluagent](/evaluagent.md)

Auto-QA & Improvement is a call center quality assurance software that automates the evaluation of conversations across all channels, helping in coaching, training, and motivating agents to improve performance.

## Features
- Automate the evaluation of conversations across all channels
- Provide coaching insights for agent performance improvement
- Facilitate training programs based on evaluation results
- Motivate agents through performance feedback
- Integrate with existing call center systems
- Generate reports on quality assurance metrics
- Identify trends in customer interactions
- Enhance agent engagement through gamification

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/evaluagent/products/auto-qa-and-improvement