---
canonical: "https://www.softatlas.io/freshworks-inc/products/freshchat"
name: "Freshchat"
provider: "Freshworks"
category: "Customer Experience / Live Chat & Messaging / Omnichannel Messaging"
review_count: 0
ai_powered: false
website: "https://www.freshworks.com/freshchat/"
updated: "2026-06-18"
---

# Freshchat

By [Freshworks](/freshworks-inc.md)

Freshchat is a messaging software that allows businesses to engage with customers through web, mobile, and social messaging channels, providing a seamless customer experience.

## Features
- Engage customers on multiple messaging channels
- Deploy AI-driven bots for automated support
- Provide a unified agent workspace for personalized service
- Proactively engage customers to prevent issues
- Analyze customer behavior and team performance

## Built for
CUSTOMER_SUPPORT, MARKETERS, SALES, OPERATIONS

Source: https://www.softatlas.io/freshworks-inc/products/freshchat