---
canonical: "https://www.softatlas.io/freshworks-inc/products/freshdesk"
name: "Freshdesk"
provider: "Freshworks"
category: "Customer Experience / Customer Support / Omnichannel Support Desks"
review_count: 0
ai_powered: false
website: "https://www.freshworks.com/freshdesk/"
updated: "2026-06-18"
---

# Freshdesk

By [Freshworks](/freshworks-inc.md)

Freshdesk is a cloud-based customer support software that helps businesses manage customer conversations across multiple channels, automate repetitive tasks, and improve customer satisfaction.

## Features
- Resolve routine queries with AI agents
- Unify customer conversations across channels
- Automate ticket routing and prioritization
- Provide AI-powered insights for leaders
- Enable self-service with AI agents and knowledge base
- Integrate with business applications seamlessly
- Assign and manage tickets in a central workspace
- Enhance agent productivity with AI Copilot

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/freshworks-inc/products/freshdesk