---
canonical: "https://www.softatlas.io/freshworks-inc/products/freshservice"
name: "Freshservice"
provider: "Freshworks"
category: "IT & Security / IT Service & Asset Management / ITSM Platforms"
review_count: 0
ai_powered: false
website: "https://www.freshworks.com/freshservice/"
updated: "2026-06-18"
---

# Freshservice

By [Freshworks](/freshworks-inc.md)

Freshservice is an IT service management (ITSM) tool that enables IT teams to streamline their service delivery with features like incident management, asset management, and a self-service portal.

## Features
- Deploy AI Agents that resolve requests across workflows
- Automate real time tracking across hardware, software, and cloud tools
- Streamline IT operations with end-to-end visibility and intelligent alerts
- Enable self-service with AI-powered solutions
- Guide agents with AI to resolve repetitive queries
- Integrate with existing apps to drive automation
- Provide omnichannel support for employee requests
- Deliver proactive insights for leaders

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/freshworks-inc/products/freshservice