GetVocal

GetVocal provides an AI agent platform for enterprise customer service and contact centers in regulated, high-volume industries such as telecoms, travel, logistics, banking and utilities. Agents handle conversations across voice, chat, WhatsApp, email and messaging in many languages, while a model of the company's rules, policies and escalation thresholds constrains every decision. A control tower lets supervisors monitor agents live, approve sensitive actions, override conversations and audit each decision. Human corrections and escalations feed back into agent training. Non-technical operators build and tune agents without code, and the platform can run on premises, in a private cloud, in an EU-hosted region or in hybrid mode. Business process outsourcers also use it.