---
canonical: "https://www.softatlas.io/gorgias/products/gorgias-ai-agent"
name: "Gorgias AI Agent"
provider: "Gorgias"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: false
website: "https://www.gorgias.com/ai-agent"
updated: "2026-06-18"
---

# Gorgias AI Agent

By [Gorgias](/gorgias.md)

Gorgias AI Agent is an AI-powered tool that assists in customer experience by automating routine support tasks and engaging customers 24/7.

## Features
- Automate repetitive tickets with powerful integrations
- Monitor every customer interaction to track performance and sentiment in real time
- Handle order tracking, returns, and FAQs automatically
- Offer discounts and upsells based on live inventory and shopper data
- Tailor every reply based on customer’s unique needs
- Refine AI Agent’s behavior to improve outcomes and increase ROI
- Integrate with over 100 ecommerce tools for seamless operations
- Provide voice support directly from the helpdesk

## Built for
CUSTOMER_SUPPORT, OPERATIONS, MARKETERS

Source: https://www.softatlas.io/gorgias/products/gorgias-ai-agent