---
canonical: "https://www.softatlas.io/gorgias/products/gorgias-helpdesk"
name: "Gorgias Helpdesk"
provider: "Gorgias"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: false
website: "https://www.gorgias.com/products/helpdesk"
updated: "2026-06-18"
---

# Gorgias Helpdesk

By [Gorgias](/gorgias.md)

Gorgias Helpdesk provides a unified inbox for managing customer interactions across multiple channels, integrating with ecommerce platforms to streamline customer support.

## Features
- Manage all support messages from every channel in one centralized inbox
- Prioritize conversations and filter spam automatically
- Auto-tag tickets and handle simple FAQs with AI
- Provide full customer context with past orders and reviews
- Integrate seamlessly with ecommerce platforms like Shopify and Magento
- Respond to customers via email, live chat, social media, SMS, and voice
- Update orders and close tickets without leaving the helpdesk
- Collect and track customer insights and trends

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/gorgias/products/gorgias-helpdesk