---
canonical: "https://www.softatlas.io/gorgias/products/gorgias-sms"
name: "Gorgias SMS"
provider: "Gorgias"
category: "Customer Experience / Live Chat & Messaging / Omnichannel Messaging"
review_count: 0
ai_powered: false
website: "https://www.gorgias.com/product/sms"
updated: "2026-06-18"
---

# Gorgias SMS

By [Gorgias](/gorgias.md)

Gorgias SMS enables businesses to respond to inbound text messages, integrating SMS communication into the unified helpdesk platform.

## Features
- Respond to inbound text messages
- Automatically create tickets for SMS messages
- Integrate with Shopify and other ecommerce platforms
- Automate responses to common questions with dynamic templates
- Engage shoppers with promotional SMS campaigns
- Switch between SMS, phone calls, and emails seamlessly
- Port existing phone numbers to Gorgias
- Track SMS revenue and support stats with a reporting dashboard

## Built for
CUSTOMER_SUPPORT, MARKETERS, SALES

Source: https://www.softatlas.io/gorgias/products/gorgias-sms