---
canonical: "https://www.softatlas.io/gorgias/products/gorgias-voice"
name: "Gorgias Voice"
provider: "Gorgias"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
website: "https://www.gorgias.com/products/voice"
updated: "2026-06-18"
---

# Gorgias Voice

By [Gorgias](/gorgias.md)

Gorgias Voice allows ecommerce businesses to support customers by phone directly from their helpdesk, integrating voice support into the customer service workflow.

## Features
- Integrate voice support directly into the helpdesk
- Centralize conversations, ticket history, and Shopify data in one view
- Access Shopify-backed insights during calls
- Create and manage phone numbers instantly
- Handle high call volumes and make unlimited international calls
- Use call recordings for agent feedback and training
- Monitor call volume, response times, and agent performance with real-time analytics
- Automatically direct calls to the right agent with IVR and routing

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/gorgias/products/gorgias-voice