---
canonical: "https://www.softatlas.io/goto/products/goto-connect-cx"
name: "GoTo Connect CX"
provider: "GoTo"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: true
website: "https://www.goto.com/connect/customer-experience-platform"
updated: "2026-08-02"
---

# GoTo Connect CX

By [GoTo](/goto.md)

Comprehensive suite of customer experience tools in one centralized platform to improve customer interactions.

## Features
- Automate tasks across digital and voice channels with AI Receptionist
- Generate AI-powered call summaries and transcriptions
- Detect sentiment and topics in customer interactions
- Automatically generate SMS content based on prior interactions
- Integrate seamlessly with CRM systems for personalized interactions
- Engage customers across multiple communication channels
- Provide AI-powered support within the admin interface
- Handle calls with intelligent, dynamic routing

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/goto/products/goto-connect-cx