---
canonical: "https://www.softatlas.io/help-scout/products/help-scout-inbox"
name: "Help Scout Inbox"
provider: "Help Scout"
category: "Customer Experience / Live Chat & Messaging / Shared Inboxes"
review_count: 0
ai_powered: false
website: "https://www.helpscout.com/inbox"
updated: "2026-06-18"
---

# Help Scout Inbox

By [Help Scout](/help-scout.md)

Help Scout Inbox is a customer service platform that centralizes all support channels into one place, allowing teams to manage and respond to customer inquiries efficiently.

## Features
- Centralize support channels into one inbox
- Assign conversations automatically to team members
- Use AI to summarize long email threads
- Automate workflows for manual processes
- Provide customer profiles with integrated app details
- Measure customer satisfaction with built-in ratings
- Draft responses automatically using AI
- Send proactive alerts and surveys

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/help-scout/products/help-scout-inbox