---
canonical: "https://www.softatlas.io/help-scout/products/help-scout-insights-and-analytics"
name: "Help Scout Insights & Analytics"
provider: "Help Scout"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: false
website: "https://www.helpscout.com/analytics"
updated: "2026-06-18"
---

# Help Scout Insights & Analytics

By [Help Scout](/help-scout.md)

Help Scout Insights & Analytics provides detailed reporting and analytics to help businesses understand support team performance and customer interactions.

## Features
- Generate reports to understand support volume
- Analyze response time, handle time, and wait time metrics
- Create custom reports for specific companies and conversation types
- Track customer happiness with scoring
- Monitor email, chat, phone, and social channel trends
- Evaluate individual and team-wide performance
- Identify unanswered questions using customer search data

## Built for
CUSTOMER_SUPPORT, EXECUTIVES

Source: https://www.softatlas.io/help-scout/products/help-scout-insights-and-analytics