---
canonical: "https://www.softatlas.io/help-scout/products/help-scout-knowledge-base"
name: "Help Scout Knowledge Base"
provider: "Help Scout"
category: "Customer Experience / Customer Support / Knowledge Base Software"
review_count: 0
ai_powered: false
website: "https://www.helpscout.com/knowledge-base"
updated: "2026-06-18"
---

# Help Scout Knowledge Base

By [Help Scout](/help-scout.md)

Help Scout Knowledge Base allows businesses to build a custom help center where customers can find answers to their questions, reducing the need for direct support.

## Features
- Build a custom help center with no code required
- Use AI to expand thoughts, fix wordiness, and translate text
- Make help content searchable across your site
- Include Docs articles in conversation replies
- Customize help center with CSS for branding
- Restrict or authorize access to help center via API
- Analyze customer interactions with Docs Report
- Send proactive alerts and surveys

## Built for
CUSTOMER_SUPPORT, OPERATIONS, DEVELOPERS

Source: https://www.softatlas.io/help-scout/products/help-scout-knowledge-base