---
canonical: "https://www.softatlas.io/help-scout/products/help-scout-messages"
name: "Help Scout Messages"
provider: "Help Scout"
category: "Customer Experience / Live Chat & Messaging / Proactive Messaging"
review_count: 0
ai_powered: false
website: "https://www.helpscout.com/proactive-messages"
updated: "2026-06-18"
---

# Help Scout Messages

By [Help Scout](/help-scout.md)

Help Scout Messages enables businesses to send proactive alerts, surveys, and more to engage with customers and gather feedback.

## Features
- Measure NPS and sentiment
- Send proactive alerts and surveys
- Target specific customers based on events
- Track performance including views, clicks, and survey results
- Engage customers in-app or on your website
- Nudge customers during onboarding and critical moments
- Use banners and alerts for announcements
- Connect to 100+ platforms

## Built for
CUSTOMER_SUPPORT, MARKETERS, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/help-scout/products/help-scout-messages