---
canonical: "https://www.softatlas.io/heyhotel/products/text-agent"
name: "Text Agent"
provider: "HeyHotel"
category: "Customer Experience / Conversational AI / AI Chatbots"
review_count: 0
ai_powered: true
launched: 2026
website: "https://heyhotel.ai/solutions/textagent"
updated: "2026-07-24"
---

# Text Agent

By [HeyHotel](/heyhotel.md)

The Text Agent is an AI-driven tool that manages text-based communications with guests, ensuring prompt and accurate responses to inquiries and requests.

## Features
- Respond to guest messages instantly across digital channels
- Integrate with WhatsApp and Telegram for seamless communication
- Support over 35 languages for global guest interaction
- Integrate with PMS for real-time reservation and availability updates
- Present menus and events directly within chat
- Manage complaints and suggestions effectively
- Upsell room upgrades and special packages
- Track and report communication performance and conversion rates

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/heyhotel/products/text-agent