---
canonical: "https://www.softatlas.io/hive/products/tracking-and-returns"
name: "Tracking & Returns"
provider: "Hive"
category: "Commerce / Order Management & Fulfillment / Post-Purchase & Delivery Tracking"
review_count: 0
ai_powered: false
website: "https://www.hive.app/product/tracking-and-returns"
updated: "2026-09-30"
---

# Tracking & Returns

By [Hive](/hive.md)

Let your customers manage, track, and return their orders with a dedicated portal, enhancing customer satisfaction.

## Features
- Enable customers to manage, track, and return their orders
- Provide live tracking updates and branded notifications
- Automate refund processes
- Offer self-serve returns portal with customizable rules
- Integrate with Klaviyo and Gorgias for seamless operations
- Facilitate upsells with AI-driven product recommendations
- Customize the customer portal and post-purchase emails
- Gather return reasons and insights for operational improvements

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/hive/products/tracking-and-returns