---
canonical: "https://www.softatlas.io/iadvize/products/support-desk"
name: "Support Desk"
provider: "iAdvize"
category: "Customer Experience / Customer Support / Omnichannel Support Desks"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: false
website: "https://www.iadvize.com/en/support-desk"
updated: "2026-07-15"
---

# Support Desk

By [iAdvize](/iadvize.md)

Support Desk is a streamlined interface designed for human agents to assist shoppers, complementing the AI Shopping Assistant. It enables agents to manage multiple conversations, integrate essential tools, and provide personalized support efficiently.

## Features
- Unified Interface
- Mirroring & Co-Browsing
- Embedded Apps
- AI Writing Assistance
- Targeting & Routing
- Rich-Messaging Content
- Proactive Support
- Personalized Outreach

Source: https://www.softatlas.io/iadvize/products/support-desk