---
canonical: "https://www.softatlas.io/infinity/products/infinity-conversation-analytics"
name: "Infinity Conversation Analytics"
provider: "Infinity"
category: "Data & Analytics / Business Intelligence / Business Intelligence Platforms"
review_count: 0
ai_powered: false
website: "https://www.infinity.co/uk/conversation-analytics"
updated: "2026-07-16"
---

# Infinity Conversation Analytics

By [Infinity](/infinity.md)

Infinity Conversation Analytics automatically extracts valuable insights from customer conversations during phone calls, enhancing marketing efficiency, sales strategies, and customer satisfaction.

## Features
- Extract insights from customer conversations automatically
- Monitor agent performance to improve win rates
- Identify and address compliance issues in real time
- Automate call recording and monitoring
- Connect call outcomes to marketing activities
- Analyze trends in customer conversations
- Optimize marketing campaigns based on call data
- Reduce cost per acquisition through data-driven insights

## Built for
MARKETERS, SALES, CUSTOMER_SUPPORT

Source: https://www.softatlas.io/infinity/products/infinity-conversation-analytics