---
canonical: "https://www.softatlas.io/infobip/products/conversational-ai"
name: "Conversational AI"
provider: "Infobip"
category: "Customer Experience / Conversational AI / AI Chatbots"
review_count: 0
ai_powered: true
website: "https://www.infobip.com/agentos/conversational-ai-platform"
updated: "2026-10-05"
---

# Conversational AI

By [Infobip](/infobip.md)

Conversational AI platform enables businesses to automate customer interactions using AI-powered conversational interfaces.

## Features
- Automate customer interactions using AI-powered conversational interfaces
- Build AI chatbots for customer engagement
- Integrate with multiple communication channels via APIs
- Provide voice AI agents for automated voice responses
- Optimize messaging costs with smart channel selection
- Authenticate and verify customers using mobile identity API
- Analyze customer interactions for insights and analytics
- Orchestrate customer journeys with AI

## Built for
CUSTOMER_SUPPORT, MARKETERS, SALES, OPERATIONS

Source: https://www.softatlas.io/infobip/products/conversational-ai